Terms and Conditions
1.1. “Scrapbook Outlet NZ”, is an incorporated New Zealand company. All “Scrapbook Outlet NZ” website activities come under New Zealand legal jurisdiction.
1.2. “Scrapbook Outlet NZ” is committed to following fair business practices. To this end we assure customers that the operation of this website follows the Model Code for Consumer Protection in Electronic Commerce published by the New Zealand Ministry of Commerce, and that we faithfully observe our obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
2.1. Prices displayed on “Scrapbook Outlet NZ” website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted orders. Prices may be adjusted for any reason and may vary at any time. All prices are quoted in New Zealand Dollars on our website, and in any other correspondence.
“Scrapbook Outlet NZ” asserts the right to the copyright of all aspects of this website, except the trademarks, slogans, logos or designs of the products displayed.
4.0 Faulty or Damaged Goods
4.1 Whenever possible, “Scrapbook Outlet NZ” will undertake to repair or replace any goods damaged prior to delivery. “Scrapbook Outlet NZ” will undertake to repair or replace any faulty goods. Damaged or faulty goods will be either repaired or replaced at the discretion of “Scrapbook Outlet NZ”. Where repair or replacement of damaged or faulty goods is not possible a full refund will be issued for the value of the damaged goods. Damaged and faulty goods must be returned to “Scrapbook Outlet NZ” in accordance with our returns policy.
5.0 Order Cancellation
5.1 Though “Scrapbook Outlet NZ” will endeavour to supply orders placed and accepted on this website, order placement and acceptance do not constitute an obligation on “Scrapbook Outlet NZ” to supply. “Scrapbook Outlet NZ” reserves the right to cancel any order without notice. “Scrapbook Outlet NZ” obligations will be limited to protections provided by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
5.2. In event of any cancelled order, cheque or direct debt payments will be refunded in accordance with the Consumer Guarantees Act 1993. In the event that credit card payment is processed for a cancelled order, refunds will processed in accordance with the Consumer Guarantees Act 1993.
6.1 “Scrapbook Outlet NZ” will accept products for exchange or a refund within 30 days of purchase, as long as they are unopened and in good condition. Opened packages will not be returned unless deemed to be faulty. To return product/s you must supply a copy of your invoice with the product. Sorry, refunds do not include the shipping charges. If you are planning on returning an item please contact us via email first so we can confirm, and provide you with an address to return too. Email: firstname.lastname@example.org
6.2 Returns Not Accepted – For obvious reasons, we cannot accept returns on books or software. We do not accept returns for any opened products, unless deemed faulty.
6.3 Faulty Products – For our customer’s protection, we maintain a very high level of meticulous quality control on products shipped out. Once in a while a customer will inform us that they open a product packaged by the manufacturer and there has been some damage that we did not see in our product inspection. In the event that you receive such an item, please contact us immediately by email – email@example.com.
6.4 Mistakes – Although “Scrapbook Outlet NZ” makes every reasonable effort to ensure the quality and speed at which you receive your order, mistakes can happen. If there is an error with your order, please contact us via email so that we can quickly resolve any issues you may have – firstname.lastname@example.org
7.1 “Scrapbook Outlet NZ” provides this site on an as-is basis and makes no representations of any kind for the operation of the web site, as well as for all information, products, materials and services as associated. To the extent of permissible law, we disclaim all warranties and representations. “Scrapbook Outlet NZ” does not warrant that any information available on the “Scrapbook Outlet NZ” website is accurate, current or complete.
7.2 “Scrapbook Outlet NZ” is not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties.
7.3 “Scrapbook Outlet NZ” makes no warranty that the site will meet your requirements. The site will be uninterrupted, timely, secure or free of errors. The quality of products will meet or match your expectations any software issues will be rectified.
8.1 “Scrapbook Outlet NZ” displays products in a variety of ways however colours displayed on a screen vary and may not represent the exact colours in reality. “Scrapbook Outlet NZ” is not responsible or liable for any liability or loss incurred through the colours of the website not matching reality.
9.0 Delivery Policy
9.1 Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your credit card details. You get to see the full charge before completing your purchase. We deliver anywhere within New Zealand and estimated delivery times are stated with the shipping option chosen by or for you. Some rural areas may require additional delivery time. Delivery times are based from the time we receive your payment, and excludes weekends and public holidays. Deliveries are made by New Zealand Post (Parcel Post), Fastway Couriers, and Courierpost. Delivery times are sometimes affected by elements outside our control, for example weather.
Please use the following e-mail address as your initial point of contact – email@example.com any time – day or night.
Please call us on 021 706 802 (between 9am-5pm weekdays, only.) If it is urgent.
Our physical address is – 220 Marama Ave North, Otatara 9.R.D, Invercargill, New Zealand 9879 (not open to the public however!).
Distributors – We solely import our products direct from all manufacturers so therefore we are not interested in hearing from you!!
Scrapbook Outlet NZ is 100% New Zealand owned and operated.