Shipping within New Zealand
We aim to ship all orders within 24 hours of receiving the order. If an order is placed throughout the weekend, or on a public holiday it will leave with the next available courier pick up.
Free Shipping on orders over $80 (within NZ only) will be applied, at checkout.
All our orders will ship with either Fastway Couriers, or Courierpost. Depending on your location.
For smaller items that don’t require being sent in a pizza box we will contact you prior to shipping, and you will only be charged the shipping cost it cost’s us to send. Orders will be shipped in the order received, but if your order is urgent please contact us!
All orders will be provided with a tracking number, prior to your order leaving.
We will ship Internationally, but please contact us for a shipping quote once you have your order ready! Please note the free shipping option doesn’t apply Internationally.
Scrapbook Outlet NZ will return products for exchange or a refund within 1 month of purchase, so long as they are unopened and in good condition. Opened packages will not be returned unless deemed to be faulty.
To return product/s you must supply a copy of your invoice with the product.
Sorry, refunds do not include the shipping charges.
If you are planning on returning an item please contact us via email first so we can confirm, and provide you with an address to return too.
For our customer’s protection, we maintain a very high level of meticulous quality control on products shipped out. Once in a while a customer will inform us that they open a product packaged by the manufacturer and there has been some damage that we did not see in our product inspection. In the event that you receive such an item, please contact us immediately by email.
Returns Not Accepted
For obvious reasons, we cannot accept returns on books or software. We do not accept returns for any opened products, unless deemed faulty.
Although Scrapbook Outlet NZ makes every reasonable effort to ensure the quality and speed at which you receive your order, mistakes can happen. If there is an error with your order, please contact us via email so that we can quickly resolve any issues you may have!